Customized front-end code for subscription blocks on merchant sites, improving user interface and experience by implementing custom features, leading to a 10% increase in conversion rates for subscription sign-ups
Created and optimized SQL queries to generate detailed reports based on merchant requests, delivering accurate, actionable insights for merchants to improve decision-making and engagement strategies
Troubleshot and investigated customer issues by querying database logs to identify root causes, effectively resolving technical issues and improving incident response times through efficient troubleshooting methods
Provided technical support and consulting for merchants, answering ~35 inquiries per week and recommend tailored solutions from Smartrr’s suite of tools, contributing to a 30% increase in merchant satisfaction
Edwards Lifesciences | Software Testing Engineer
Developed detailed test plans and test cases for both automated and manual testing of medical devices, ensuring comprehensive coverage of 45+ core functionalities
Identified, documented, and tracked over 115+ bugs through meticulous recording and thorough documentation, leading to a 20% reduction in bug recurrence
Conducted rigorous regression testing post-bug resolution, verifying the stability and integrity of 22+ software updates, ensuring optimal product stability and maintaining zero critical safety issues in the final release
Collaborated closely with cross-functional teams in an Agile environment to communicate testing results, provide feedback on product quality, and contribute to continuous improvement initiatives
Galvanize, Inc. | Software Engineering Teaching Assistant
Provided code support, debugging, and code review for 60+ junior developers building multiple full-stack applications with Django, React, FastAPI, Docker, and Gitlab
Implemented a dynamic student details page that acts as a centralized hub for instructors to access essential student information including contact details, academic performance, and engagement history
Hosted supplemental workshops to enhance students' understanding of coding fundamentals and engineering best practices resulting in average test scores increasing by 11%
CJ Affiliate | Client Partnerships Manager
Analyzed reports to provide data-driven recommendations for future investment and identify growth opportunities to further optimize campaigns, gaining 8% share of voice QoQ
Grew client’s affiliate programs by leading weekly client calls to highlight top performance drivers and interpret campaign data for portfolio and key accounts
Developed and presented account strategies in quarterly business reviews that leveraged analysis and insights in order to exceed advertiser objectives with $700K budget
Coached and provided guidance to new hires through weekly trainings and best practices to help team members succeed at CJ Affiliate
CJ Affiliate | Client Partnerships Associate
Executed various campaigns for Expedia Group brands to increase site traffic, drive conversions, and grow overall number of bookings in order to increase advertiser’s share of voice
Vetted, recruited and activated over 2000 publishers by negotiating placements to provide additional reach, resulting in an additional $60M+ revenue growth
Identified key issues and implemented operational improvements that increased efficiency to streamline ongoing processes